Privacy Policy

1. Who We Are

acu365 is an online casino and sports betting platform serving players based in Bangladesh. References in this Policy to "acu365", "we", "us", or "our" refer to the acu365 platform and its operating entity. If you have any questions about this Policy or your personal data, please contact us at [email protected].

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2. How We Collect Your Personal Data

We collect personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated technologies: As you interact with our platform, we may automatically collect technical data about your device, browser, and browsing actions using cookies, server logs, and similar tracking technologies.
• Third-party sources: We may receive personal data about you from identity verification providers, payment processors (bKash, Nagad, Rocket, Upay, and bank partners), fraud-detection services, and credit reference agencies where permitted by applicable law.

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3. How We Use Your Personal Data

acu365 processes your personal data for the following specific purposes:

• Account registration and management: To create and administer your player account, verify your identity, and communicate important account-related information.
• Processing transactions: To handle deposits and withdrawals through bKash, Nagad, Rocket, Upay, bank transfers, Visa, and Mastercard, and to maintain an accurate record of your financial activity on the platform.
• Legal and regulatory compliance: To meet our obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) requirements, including verifying that you are at least 21 years of age and are not a politically exposed person or subject to sanctions.
• Responsible gaming: To monitor your gaming behaviour, apply account limits you have requested, and intervene proactively where our systems detect patterns associated with problem gambling.
• Fraud prevention and platform security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other harmful conduct.
• Platform improvement and analytics: To analyse usage trends, diagnose technical issues, and enhance the overall user experience on the acu365 platform.
• Marketing communications: To send you personalised promotions and offers by email or SMS, where you have provided consent to receive such communications. You may opt out at any time by contacting support.

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4. Legal Basis for Processing

acu365 processes your personal data on the following legal grounds depending on the purpose:

• Performance of a contract: Processing necessary to provide you with the services you have signed up for, including account management and transaction handling.
• Legal obligation: Processing required by applicable AML, KYC, and responsible gaming regulations.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing for direct marketing communications, where you have explicitly opted in to receive such messages.

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5. Sharing Your Personal Data

acu365 may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to process your deposits and withdrawals.
• Identity verification and KYC providers: Third-party services that assist us in verifying the identity and age of registered players.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive minimal technical data (such as a pseudonymous player identifier) to deliver game content and calculate game outcomes.
• IT and platform service providers: Cloud hosting, data storage, and cybersecurity providers who support the technical operation of the acu365 platform under strict data processing agreements.
• Law enforcement and regulatory authorities: Where required by law, court order, or to protect the rights, property, or safety of acu365 or its users, we may disclose personal data to the relevant authorities.

We do not transfer personal data to any recipient outside of those described above. We do not sell your data to advertisers, data brokers, or any other commercial third parties.

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6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in line with standard AML record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support correspondence is retained for a minimum of two (2) years.
• Marketing consent records are retained until you withdraw consent and for a further one (1) year thereafter.

Once the applicable retention period expires, your personal data will be securely and permanently deleted or rendered irreversibly anonymous.

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7. Cookies & Tracking Technologies

acu365 uses the following types of cookies and similar technologies on its platform:

• Strictly necessary cookies: Essential for the platform to function. These enable you to log in, navigate between pages, and use core features. They cannot be disabled.
• Performance and analytics cookies: These collect aggregated, anonymised information about how users interact with the platform, helping us identify areas for improvement.
• Functional cookies: These remember your preferences — such as language settings or game display options — to provide a more personalised experience.
• Security cookies: Used to detect and prevent fraudulent login attempts and protect your account from unauthorised access.

You can manage or disable non-essential cookies through your browser's privacy settings. Note that disabling certain cookies may limit the functionality available to you on the acu365 platform.

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8. Data Security

acu365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• Encrypted storage of sensitive data at rest;
• Role-based access controls limiting data access to authorised personnel only;
• Regular security assessments and penetration testing of the platform;
• Multi-factor authentication options for player accounts;
• Continuous monitoring for suspicious account activity and anomalous transaction patterns.

While we take all reasonable precautions, no internet-based platform can guarantee absolute security. You also have an important role to play by keeping your login credentials confidential and notifying us immediately if you suspect your account has been compromised.

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9. Your Privacy Rights

As a registered user of acu365, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances.
• Right to object: You may object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact our support team. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing a data rights request.

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10. Children's Privacy

acu365 is strictly an adult platform for players aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from an underage individual, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us at [email protected] immediately.

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11. Third-Party Links

The acu365 platform may contain references to third-party payment services (bKash, Nagad, Rocket, Upay) or game providers. These third parties operate their own independent privacy policies, and acu365 is not responsible for the data practices of external organisations. We encourage you to read the privacy policies of any third-party service you interact with in connection with your acu365 account.

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12. Changes to This Privacy Policy

acu365 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, we will notify registered users via the email address held on their account. The effective date at the top of this page will be updated accordingly. Your continued use of the acu365 platform following the publication of an updated Policy constitutes acceptance of the revised terms. We recommend reviewing this page periodically to stay informed.

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13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way acu365 handles your personal data, please reach out to our dedicated support team. Our contact email is displayed below as plain text — please copy it manually into your mail application:

Data enquiries: [email protected]

We are available around the clock, every day of the year, including Bangladeshi public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26).